SHIPPING INFORMATION:
- Orders are processed within 3-5 business days after payment is received.
- You will receive a shipping confirmation email with your tracking information once your order has been sent.
- Standard shipping times within the United States are typically 5-10 business days, depending on location.
Note: Shipping times may vary during the holidays or special promotions.
REFUND & RETURNS:
We want you to love everything you order from Dylans-World.com!
Because our products are printed and packaged especially for you, we can only accept returns or exchanges if:
- The item(s) arrived damaged.
- You received the wrong item.
If you experience any of these issues, please contact us within 14 days of receiving your order at [business email address will be inserted here] with your order number and a photo of the item. We’ll make it right with a replacement or refund.
Unfortunately, we cannot offer refunds for:
- Change of mind,
- Incorrect sizes ordered (on your part), or
- Items that have been worn or used (by you).
EXCHANGES:
If your item arrives damaged or defective, we’re happy to exchange it for the same product. Email us at sales@dylans-world.com with details and a photo, and we’ll guide you through the process.
CONTACT US:
If you have any questions about your order or our policies, please reach out to us at info@dylans-world.com. We’re always happy to help and want your Dylan’s World experience to be a great one!